Whole Bean Coffee is Final Sale

Unfortunately, we are not able to accept returns on coffee beans or other food items as they are a food product. However, if you have any issues with your order, we will always work to make it right! Just shoot us a note at info@timeandtidecoffee.com.

Policy - Merchandise

Our policy lasts 30 days. Please contact us via email at info@timeandtidecoffee.com if you would like to make a merchandise return. To be eligible for a return, your item must be unused and in the same condition as received. If 30 days have gone by since your purchase, we can’t offer a refund. To complete your merchandise return, please provide your order number and date of purchase. Coffee beans are not returnable.

Refunds - Merchandise

Once your approved merchandise return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.If your refund was approved and you haven’t received yet, please first check your bank account, then contact your credit card company, as it may take some time before your refund posts.Coffee beans are not returnable.

Sale Items

Only regular priced merchandise may be refunded, unfortunately sale items cannot be refunded. Coffee beans are not returnable.

Exchanges - Merchandise

We only replace merchandise that is defective or damaged. If you need to exchange it for the same item, send us an email at info@timeandtidecoffee.com before sending your item to us at: Time & Tide Coffee ATTN: Exchange 35 Main Street, Suite 102 Biddeford, ME 04005
Coffee beans are not returnable.

Shipping

Most orders ship within 1-3 business days via USPS or UPS. We currently ship within the United States.

Approved Returns

Please mail your product to: Time & Tide Coffee 35 Main Street, Suite 102 Biddeford, ME 04005You will be responsible for return shipping costs. Shipping costs are non-refundable.
Coffee beans are not returnable.